the entire directory only in Customer_Service/Mystery_Shopping

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See also:

• Business: Hospitality: Consulting (60)
• Business: Marketing and Advertising: Internet Marketing: Market Research (14)
• Business: Marketing and Advertising: Market Research (257)
• Home: Consumer Information (2,363)
• Society: Crime: Prevention: Theft (2)

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• German (23)

• A Customer's Point of View, Inc. - Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
• AQ Services International - Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
• AboutFace - Provider of mystery shopper programs and secret shopping services.
• Acorn Management Associates - Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools.
• Advanced Feedback - San Diego, California based company providing various secret shopper programs.
• Albatross - Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts.
• All-Star Customer Service, Inc. - Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
• Amber Arch - Specialist business evaluations by mystery shoppers, service measurements and analysis.
• Amusement Advantage, LLC - Amusement park mystery shopping. Online application.
• Anonymous Insights, Inc. - Marketing research firm that specializes in customer satisfaction programs. Online application.
• Ardent Services, Inc. - Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
• Associate Consumer Evaluations Mystery Shopping - Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application.
• At Random Communications - Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
• Ath Power - Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
• BARE International - Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
• Berring HIne Consulting - Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
• BestMark, Inc. - Offers mystery and secret shopper services, including online surveys and reporting.
• Business Evaluation Services - Business and retail on-site, telephone and customer feedback secret shopper services.
• Certified Reports, Inc. - Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
• Checkout (UK) Ltd - A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
• Clandestine Marketing - Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
• ComSim, Inc. - Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts.
• Confero, Inc. - Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
• Consumer Impressions, Inc. - Providing mystery shopping services in the United States.
• Consumer Research Group (CRG) - Mystery shopper consultant services to the retail industry.
• Count On Us - Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
• Creative Image Associates - A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
• Customer 1st - Full service mystery shopping company providing on-line reporting for customer service evaluation.
• Customer Point of View - A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
• Customer Service Perceptions - Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
• DSG Associates, Inc. - Mystery shopping services to the retail food service industry. Online application.
• Data Quest, Ltd. - Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
• Douglas Stafford - Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
• Dynamic Advantage - Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
• Ethos Consultancy - Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
• Evaluation Systems for Personnel - Provides mystery shopping and sales training services. [Houston]
• Feedback Plus, Inc. - Customized mystery shopping programs.
• Focus Plus Service Auditors - An independent customer service monitoring company which provides evaluation of customer service.
• Frontline Shoppers Inc. - Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
• GAPbuster Worldwide - Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
• Game Film Consultants - Video mystery shopping.
• Guest Check - Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
• Hilli Dunlap Enterprises - Services offered, contact details, and application to be a shopper.
• ICC - Decision Services - Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
• ICU Associates Inc. - Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
• ITS (Incognito) - Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
• Impact Mystery Shopping Ltd - Providers of mystery shopping, customer satisfaction and competitor benchmarking services. Online agent registration form.
• Imyst, Inc. - Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
• Inland Retail Services - Specialists in mystery shopping and merchandising services. Includes services and contacts.
• IntelliShop - Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
• J.M. Ridgeway Co. - A market research and mystery shopping company providing national coverage.
• JKS Mystery Shopping Ltd - Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
• Jancyn Evaluation Shops - Secret shopping services used by the retail, restaurant and rental housing industry.
• Kinesis - Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
• Market Force - Features, mystery shopping, merchandising, surveys, on-site price with pricemark and in-stock audits, triggered training and rewards analytics, and loyalty lift calculator.
• Mars Research - Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
• Michelson & Associates, Inc. - Description of the company and services offered. Apply online to be a shopper.
• Mystery Review - Offers surveys to check how customers do see shops, hospitals and theaters.
• Mystery Shop Inc. - Print, telephone, and video mystery shop services.
• Mystery Shoppers - Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
• Mystery Shoppers Ltd. - Mystery shopping and customer service training and consultancy services. UK.
• Mystery Shopping Providers Association - Trade association of mystery shopping providers and resource for shopper applicants.
• Mystery Shopping Resources - Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
• Mysteryshopomatic.com - Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
• Mysteryshopper.com.au Pty Limited - Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
• Mystique Shopper LLC - Mystery shopping services to varied industries. Web-based reporting.
• National Shopping Service - Mystery shopping in America and Europe.
• National Shopping Service Network, LLC - Offers a variety of mystery shopping services.
• Northwest Loss Prevention Consultants - Restaurant, apartment and retail mystery shops. On line shopper application.
• PAN Research - Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
• Pacific Research Group - Services include mystery shops, site inspections, and phone surveys.
• Perfectly Frank inc. - A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
• Performance In People Ltd - UK-based telephone and video mystery shopping services.
• Premier Service - A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
• Presence Quality Mystery Shopping - Specialists of network assessments.
• Quality Assessments Mystery Shoppers, LLC - Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling.
• Quality Eye Mystery Shopping - A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
• Quality Scheduling Group LLC - Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available.
• QualityWorks Associates - A market research organization that conducts surveys and mystery shopping.
• React Surveys - Providing mystery shopping services to measure and improve service delivery from a customer perspective.
• Reality Check Mystery Shopper - Shopper evaluations. Apply online.
• Retail Active - Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
• Retail Maxim - UK-based mystery shopping services including competitor visits and internet and telephone shopping.
• Retail Rapport Ltd. - Mystery shopping agency. List of services, details about applying, and contact information.
• RetailTrack - Retail, service, hospitality and call center mystery shopping.
• Richey International - Quality management programs to enhance performance, measure product quality, and maintain brand stature.
• SG Marketing Group - Company description, services offered, and online shopper application.
• SNEAK PEAKms - Offers a variety of customized mystery shopper and caller services.
• Satisfaction Services, Inc - Providing customized quality and service evaluation programs to restaurant, hospitality, retail, and service companies, including online surveys and reporting.
• Schryver Enterprises. LLC - Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
• Second To None, Inc. - Full service mystery shopping solutions. Apply online.
• Secret Shopping Services - Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts.
• Secret Sleuths - Services offered, staff, contact details, and shopper application.
• Sensor Quality Management Inc. - Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
• Service Alliance, Inc. - Provides mystery shopping services to a variety of industries throughout the United States.
• Service Check - Customer service audits performed throughout North America.
• Service Evaluation - Provides a solution for keeping on top of the front line.
• Service Excellence Group - Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
• Service Intelligence, Inc. - Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
• Service Performance Group - Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
• ServiceSense - Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
• ServiceTRAC, Inc. - National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
• Shadow Shopper - Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
• Shadow Shopper - Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
• Shadow Shopper - Offers mystery shopping, website evaluation and reports.
• Shop Incognito - Offers mystery shopping training and support services. Also articles, podcasts and learning materials.
• Shop'n Chek - Offers mystery shopping and market research services for customer satisfaction measurement in Australia and New Zealand. profile and contacts.
• Shopper Anonymous - Australian mystery shopping organization.
• Shoppers Confidential Inc. - Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
• Shoppers Critique International - Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
• Shoppers' View - Provides mystery shopping on site and by telephone to the retail industry. Online application.
• Shoppers, Inc. - Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
• Sights on Service, Inc. - A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US.
• Simon Survey - Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
• Sinclair Service Assessments - Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers.
• Speedmark Information Services - Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
• SpySee - Providing mystery shopping and reviews of business performance.
• Support Financial Resources, Inc. - Customer-driven mystery shopping and consultative services specializing in the financial services industry.
• Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
• The Hotel Shopping Network - Provider of hotel mystery shopping and sales training services to the hospitality industry.
• The Insight Group International - Provides food and beverage service evaluations and full property evaluations for hotels.
• The Kirandt Group, LLC - Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
• The Performance Edge, Inc - Mystery Shopping services. Customer Service Feedback. Online application.
• The Secret Shopper Company - Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
• Verification Roberte Inc. - Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA.
• The Christian Science Monitor - Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. (May 28, 2002)

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